Privacy Policy

RideJoy, Inc. (“RideJoy,” “we,” “our,” or “us”) operates an online marketplace that connects equestrians with horse-friendly accommodations, layovers, and experiences (the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our website, mobile application, AI-assisted support tools, and related services. By using RideJoy, you agree to the practices described in this Privacy Policy. If you do not agree, you should not use the Platform.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Registered users (travelers, hosts, or both)
• Individuals who communicate with RideJoy
• Users of AI-assisted support features
• Individuals interacting with RideJoy at events or through marketing

This policy does not apply to third-party services linked through the Platform.

2. Information We Collect

We collect information in several categories.

A. Information You Provide Directly

When you create an account, list a property, make a booking, or communicate through the Platform, we may collect:

Account Information

• Full legal name
• Email address
• Phone number
• Profile photo
• Account role (host, traveler, or both)
• Username
• Password (encrypted)

Listing Information (Hosts)

• Property address
• Facility details
• Barn specifications
• Amenities
• Photos and videos
• Pricing information
• House rules
• Availability

Booking Information (Travelers)

• Dates of stay
• Number of horses
• Trailer details
• Special requirements
• Emergency contact information

Communications

• Messages between hosts and travelers
• Support inquiries
• Feedback and reviews
• Safety reports

Verification Information (If Enabled)

• Government-issued ID
• Business registration documents
• Insurance documentation
• Tax information (e.g., W-9, 1099-related information)

B. Payment Information

Payments are processed by third-party payment providers. RideJoy does not store full payment card numbers. We may collect:

• Billing address
• Transaction history
• Payout details (bank account information for hosts)
• Tax reporting data

Payment processors collect and store financial data in accordance with their own privacy policies and applicable regulations.

C. Automatically Collected Information

When you access the Platform, we may collect:

• IP address
• Device identifiers
• Browser type
• Operating system
• Log data
• Usage data
• Referring/exit pages
• Session duration

We may use cookies, pixels, SDKs, and similar technologies.

D. Location Information

We may collect:

• Approximate location via IP address
• GPS location (if enabled by user permissions)
• Listing geolocation data

Location data helps provide search results and improve user experience.

E. AI-Assisted Support Interactions

If you interact with RideJoy's AI-assisted chat or automated support features:

• Conversations may be recorded and stored
• Data may be used to improve support tools
• AI tools may process user inquiries to route or suggest help

We do not use AI interactions to make fully automated legal or financial decisions about users.

3. How We Use Your Information

We use personal information to:

• Create and manage accounts
• Facilitate bookings and payments
• Enable host-traveler communication
• Provide AI-assisted customer support
• Improve platform functionality
• Personalize search results
• Detect fraud and prevent misuse
• Enforce our Terms of Service
• Comply with tax and regulatory obligations
• Respond to safety concerns
• Conduct internal analytics
• Send service-related communications
• Provide marketing communications (with opt-out options)

4. Legal Bases for Processing (If Applicable to Certain Jurisdictions)

Depending on your location, we process personal data based on:

• Performance of a contract
• Legitimate business interests
• Legal compliance
• User consent

Users may withdraw consent where applicable.

5. How We Share Information

We do not sell personal information.

We may share information in the following ways:

A. Between Hosts and Travelers

To facilitate bookings, we share necessary information such as:

• First name
• Profile photo
• Listing details
• Booking details
• Messages

Full contact information may be shared after booking confirmation.

B. Service Providers

We may share information with vendors providing:

• Cloud hosting
• Payment processing
• Email delivery
• SMS services
• Identity verification
• Fraud detection
• Analytics
• Customer support tools

These vendors are contractually obligated to safeguard data.

C. Legal & Regulatory Compliance

We may disclose information:

• To comply with legal obligations
• In response to lawful requests
• To enforce agreements
• To protect user safety
• To respond to emergencies

D. Business Transfers

If RideJoy undergoes:

• Merger
• Acquisition
• Asset sale
• Investment restructuring

Personal data may be transferred as part of that transaction.

6. Data Retention

We retain personal information:

• As long as accounts remain active
• As required for tax and regulatory compliance
• To resolve disputes
• To enforce agreements

Inactive accounts may be deleted after a defined retention period.

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards including:

• Encryption
• Secure servers
• Access controls
• Payment processor compliance standards

However, no platform is completely secure.

Users are responsible for safeguarding account credentials.

8. User Rights

Depending on jurisdiction, users may have the right to:

• Access personal data
• Correct inaccuracies
• Delete personal data
• Restrict processing
• Object to certain processing
• Request data portability

Requests may be submitted to:

info@ridejoy.com

We may verify identity before responding.

9. Marketing Communications

Users may opt out of marketing communications via:

• Email unsubscribe links
• Account settings
• Direct request

Service-related communications cannot be opted out of.

10. Children's Privacy

RideJoy is not intended for individuals under 18.

We do not knowingly collect personal information from minors.

11. International Users

If you access RideJoy outside the United States:

• Your information may be transferred to and processed in the U.S.
• Data protection laws may differ from your jurisdiction

By using the Platform, you consent to such transfers where permitted by law.

12. Third-Party Links

The Platform may contain links to third-party sites.

RideJoy is not responsible for third-party privacy practices.

13. Updates to This Policy

We may update this Privacy Policy periodically.

If material changes are made, we will notify users through:

• Email
• Platform notification
• Updated effective date

Continued use of the Platform constitutes acceptance.

14. Contact Information

RideJoy, Inc.
4053 Robinhood Drive
York, PA 17408

info@ridejoy.com
support@ridejoy.com